• Free Shipping On Qualifying Orders

NWB HELP CENTER

Shipping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
Our shipping partners include USPS, UPS, Fedex, and DHL (international customers only). Each order that is placed will be shipped via the method that you select at checkout. If "Free Shipping(2-6 days)" is selected, your order will be shipped standard ground shipping with a typical delivery time of 2-6 business days. All orders ship from Snoqualmie, Washington. 
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Each orders delivery time will be determined by the shipping method you select at checkout. Orders that qualify for free shipping are typically delivered in 2-6 business days. Free shipping orders will ship by either USPS or UPS, depending on the size of the package. All other selected shipping services will show the calculated amount of days for delivery. 
DO YOU SHIP INTERNATIONALLY?
Yes, we do ship internationally. DHL will be offered at checkout with a calculated rate. International shipping is excluded from any free shipping offers. 
Please note that you will have to pay any duties, taxes, customs fees, etc. on any orders shipped to your country. We are unable to offer an estimates on these rates at this time due to the sheer amount of variables involved. 
HOW MANY DAYS WILL IT TAKE TO SHIP MY ORDER?

We strive to have the fastest possible handling time on each order. We know you trusted us with your order and will work quickly to get it out the door. Current handling times will be posted on each product page so you know exactly what to expect. Generally, most orders ship within one business day. 


Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED? 

We accept just about every major credit card along with payment options through Paypal and Amazon pay. All options will be available at checkout for a quick easy payment. 

AM I CHARGED AT THE TIME OF ORDER?
Yes. All orders will be charged immediately. If we have any issues regarding billing, fraudulent orders, or shipping address we will contact you direct via the phone number on your order to resolve the issue.

Orders and Returns

HOW DO I RETURN AN ITEM?
If your item is eligible for a return as outlined in our return policy, please send us back the item to the following address: 
7811 Center Blvd SE, Snoqualmie, WA, 98065
Please write your order number on the box and on your invoice inside to ensure the return is processed correctly. The buyer is responsible for return shipping on all returns. Once we receive the package, your refund will be process in 2-3 business days. 
 
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No! You can go all the way through checkout and place your order with no account obligations. However, having an account will make order tracking easier after your purchase.
WHO SHOULD I CONTACT IF I HAVE QUESTIONS?
Please send us an email to northwestbicycle@gmail.com with any questions regarding you order. If you need immediate assistance, please give us a call. 
HOW DO I CANCEL MY ORDER?
If you need to cancel you order for some reason, please contact us immediately. Orders begin processing shortly after they are placed so it is important to catch them before they are shipped. Please email customer service at northwestbicycle@gmail.com or call 425.363.2100 to request your cancellation.
HOW DO I TRACK MY ORDER?

After your order is placed, you will receive your order confirmation email. In this email it will include the link to track our order. As new details are added to your order, you will receive email updates. Tracking details will be automatically emailed to you once your order has been fulfilled. 

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