Return Policy

Northwest Bicycle wants you to shop with confidence. That’s why we provide you with a “No-Hassle” satisfaction guarantee. If any item you purchase from us doesn’t meet your expectations, send it back within 30 days - we'll issue a full refund of the original purchase price (minus shipping charges) via the same payment method you used originally. Unlike much of our competition, we do not charge a restocking fee or penalty.

There are a just a few exceptions:

  • For your safety, we do not accept returns on nutritional/food products.
  • Complete Bikes (these products are drop shipped by our suppliers)
  • Computer software, DVDs, or other electronic media; and tools which have been opened may not be returned for a refund. Damaged or defective items may be replaced with the same title only.

 

Return Policy

Northwest Bicycle wants you to shop with confidence. That’s why we provide you with a “No-Hassle” satisfaction guarantee. If any item you purchase from us doesn’t meet your expectations, send it back within 30 days - we'll issue a full refund of the original purchase price (minus shipping charges) via the same payment method you used originally. Unlike much of our competition, we do not charge a restocking fee or penalty.

There are a just a few exceptions:

  • For your safety, we do not accept returns on nutritional/food products.
  • Complete Bikes (these products are drop shipped by our suppliers)
  • Computer software, DVDs, or other electronic media; and tools which have been opened may not be returned for a refund. Damaged or defective items may be replaced with the same title only.