Northwest Guarantee
We know ordering with a new shop can be a bit uneasy. This is why we provide you with a secure checkout and a delivery guarantee on all orders.
Delivery Guarantee: We guarantee both the delivery of your item and that it matches our image/product description.
Lost Packages: If your package goes missing, we will initiate a claim for you and ship you a replacement. If a replacement is not available, we will simply file a claim and provide a full refund.
Item Not As Described: If your item does not match our product image or description (i.e. you order blue grips and we send red), we will initiate a free return on the item. You will receive a pre-paid shipping label and a full refund upon return.
Click here to view our complete delivery guarantee.
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